Shipping and Returns

Every piece on this site is an original, folded by hand from a single uncut sheet of paper. Because each one is one of a kind, I pack and ship every order myself, with the care it took to make it.

Shipping

Where I ship

I currently ship within the United States only. If you are outside the US and interested in a piece, please get in touch and I will let you know what may be possible.

What is included

Each piece ships exactly as shown and described on its page. Some lampshades are sold with a lamp base, and the description will say so. If a base is not mentioned, the lampshade is sold on its own. Lamps that include a base are packed in parts so that the shade and base travel safely, and arrive with simple assembly notes.

Cost

Shipping is free on all orders within the United States.

Preparation and delivery

Each piece is packed by hand in custom protective packaging and usually ships within 5 business days of your order. You will receive an email with tracking information as soon as it is on its way. Delivery typically takes 3 to 7 business days after shipping, depending on your location.

Every shipment is fully insured and tracked. Higher-value pieces may require a signature on delivery so they are never left unattended.

Your address

Please check your shipping address carefully at checkout. If a package is returned to me because of an incorrect address or a refused delivery, I will contact you to arrange reshipping, which may be at your expense.

All sales are final

Because every piece is an original and cannot be remade exactly, I am not able to accept returns or exchanges for a change of mind. Photographs, dimensions and materials are described as accurately as possible on each piece’s page. Paper, light and color can look slightly different from screen to screen, so if you have any questions before buying, please ask me about the piece. I am happy to send additional photos or details.

If your piece arrives damaged

I pack every piece to protect it, but if something does happen in transit, I will make it right.

  1. Let me know within 48 hours of delivery. Email origami@charlieweitzenberg.com with your order number and a description of the damage.
  2. Send photographs of the piece, the box and the packing materials. These are needed for the insurance claim.
  3. Keep all packaging until the matter is resolved. The carrier may ask to inspect it.

Folded paper can often be restored, so my first step will be to work with you on a repair. I will send you a prepaid, insured shipping label, repair the piece in the studio, and return it to you at no cost.

If the piece cannot be repaired to its original condition, or if you would prefer not to have it repaired, you may return it using the prepaid label for a full refund, including any shipping you paid. Refunds are issued to your original payment method once the piece is back in the studio, and usually appear within 5 to 10 business days, depending on your bank.

Lost packages

If tracking shows no progress for an extended period, or your package does not arrive, please contact me. I will open a claim with the carrier and keep you informed. If the piece is confirmed lost, you will receive a full refund.

Commissions

Commissioned pieces are made to your request, so their payment, timing and delivery terms are agreed with you in writing before the folding begins. The damage protection above applies to commissioned pieces as well.

Questions

For anything related to shipping, delivery or the condition of your piece, please email origami@charlieweitzenberg.com. I reply personally, usually within two business days.